Which account year
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A letter detailing the specific dates of all your non-voucher/card deliveries will be sent to you or your Agent (if you have one) at the end of October 2019.
Most items will be delivered to you during November and December.
Gift Cards and Vouchers
If your Account is fully paid, we will commence the dispatch of voucher/gift card orders during November 2019.
Gift Cards and vouchers can only be sent to the Account holder's address.
Meat and Freezer
All frozen meat and freezer hampers are packed in specially insulated boxes in our temperature controlled packing hall to ensure the products remain at a consistent temperature. These will be delivered by 18th December 2019. It is important that frozen items are put into the freezer as soon as possible after delivery.
Download our guide to cooking your meat and poultry.
Occasionally we may need to substitute products. Any substitutions we make are guaranteed to be of equal or higher value to the ones you have ordered. If you are not satisfied with any substituted item, we will bear the cost of its return (subject to terms and conditions).
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