FAQs

FAQs

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What other people are asking

Can I choose to pay weekly or monthly?

You can choose to pay weekly, fortnightly or monthly, as long as you keep your payments on target and your payments are complete by 1st November. You can set up a Standing Order to make your regular payments. Simply print a standing order mandate, complete it and hand it in to your bank or building society to make your payments on a date that suits you.

I wish to cancel part or all of my order

You can amend or delete your order online up to 31st August with no charge. If you wish to cancel the entire order on or after 1st September, you can only do this by calling Customer Care. You will be charged 10% of the order value, with a minimum €25 charge. We are unable to cancel hamper orders after 1st October.

I would like to change my order

If you would like to amend your own or your customers' 2019 order, you can do so by logging into your account online.

Once you've logged in, click on 'Customers & Orders' and select which order you would like to amend by clicking 'View order'. If you wish to cancel the entire order on or after 1st September, you can only do this by calling Customer Care. You will be charged 10% of the order value, with a minimum €25 charge. We are unable to cancel hamper orders after 1st October.

Tell me about Commission Reward

Commission Reward is something you can earn, depending on the value and the type of products you order. Take a look at our Commission Reward page which will give you some more information .

Tell me about the Your Choice Card

The Your Choice Card can be spent anywhere that accepts Mastercard, both online and on the high street. For more information and to order now click here.

How do I make a payment?

You can make payments in many ways, it's best if you make your first payment with your order. The easiest way to pay is by setting up a Standing Order. You can set this up by printing a Standing Order Mandate off online, filling it in and handing it to your bank.

Please take a look at all our many Ways to Pay online

Can I have customer payment cards?

You will receive payment cards for your customers in the order confirmation letter that we'll send you once we've processed your order.

Is my money safe with you?

An independent trust, designed to safeguard prepayments made by you and Agents in respect of orders, is established. The trust arrangements gives you added security for your savings. A summary of the declaration of trust can be seen on our Trust Account page.

How do I place an order?

If you already have an account with us, you can login to your account and place your orders online. If you don't yet have an account with us, simply add the items you'd like to order to your basket, confirm the order and then register by following the easy online instructions. We'll give you an Account Number once you've registered. You can also place an order over the phone by calling Customer Care. Please see our Contact Us page for details of how to get in touch.

I have a comment

If you'd like to make a comment, get in touch with our Careline Team using the details on the Contact Us page.

Can I cancel my customer's order?

If you'd like to amend your customers' orders, you can do so by logging into your account online. Once you've logged in, click on Customers & Orders and select which order you would like to amend by clicking View order.

If you wish to cancel the entire order on or after 1st September, you can only do this by calling Customer Care. You will be charged 10% of the order value, with a minimum €25 charge. We are unable to cancel hamper orders after 1st October.

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