FAQs - Park Ireland

FAQs

FAQs

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Why have my Your Choice Card(s) been changed to Love2shop Vouchers?

Should the decision be made for the UK to leave the EU with a no deal Brexit, Park wouldn’t be permitted to issue regulated products like the Your Choice Cards in the EU.

Given this uncertainty it’s only right we plan ahead to provide our customers with certainty well in advance of the delivery of orders.

For your convenience we’ve substituted Your Choice Cards for Love2shop Paper Vouchers which are accepted at over 50 retailers across Ireland.

Why have you changed my Love2shop Card(s) to Love2shop Vouchers?

Should the decision be made for the UK to leave the EU with a no deal Brexit, we wouldn’t be permitted to issue regulated products like these in the EU.

Given this uncertainty it’s only right we plan ahead to provide our customers with certainty well in advance of the delivery of orders.

For your convenience we’ve substituted Love2shop Cards for Love2shop Paper Vouchers which are accepted at over 50 retailers across Ireland.

Can I have a refund if you cannot supply Your Choice Card(s)?

Your right to cancel is unaffected, however I’m sure we can meet your needs either with Love2shop Paper Vouchers, which are accepted at over 50 retailers across Ireland or via our wide range of single store products. To check out our range of single store products click here to view our online catalogue.

Can I have a refund if you cannot supply Love2shop Card(s)?

Your right to cancel is unaffected, however I’m sure we can meet your needs either with Love2shop Paper Vouchers, which are accepted at over 50 retailers across Ireland or via our wide range of single store products. To check out our range of single store products click here to view our online catalogue.

Can I use Love2shop Vouchers online?

Love2shop Vouchers cannot be used online, but are accepted at over 50 high street retailers. Alternatively why not check out our single store products which can be used online - M&S, Heatons & Sports Direct. To check out our range of single store products click here to view our online catalogue.

I have a Your Choice Card with money left on it. What will happen to this if you can no longer supply these cards?

Funds held on your card are available for you to spend up to 31st October at which point your card will be cancelled. Why don’t you make the most of summer and treat yourself to something nice?

If you have a balance remaining after 31st October please get in touch with our Card Services team (1800 882 465) who’ll arrange to send you a refund cheque.

I have a Love2shop Card with money left on it. What will happen to this if you can no longer supply these cards?

Funds held on your card are available for you to spend up to 31st October at which point your card will be cancelled. Why don’t you make the most of summer and treat yourself to something nice?

If you have a balance remaining after 31st October please get in touch with our Card Services team (1800 882 465) who’ll arrange to send you a refund cheque.

Can I continue to use my Your Choice Card?

Funds held on your card are available for you to spend up to 31st October at which point your card will be cancelled. Why don’t you make the most of summer and treat yourself to something nice?

Can I continue to use my Love2shop Card?

Funds held on your card are available for you to spend up to 31st October at which point your card will be cancelled. Why don’t you make the most of summer and treat yourself to something nice?

Will you continue to supply non-regulated products (Love2shop Vouchers, single store vouchers, hampers and merchandise)?

Yes, we will continue to supply non-regulated products (e.g. Love2shop Vouchers, single store vouchers, hampers and merchandise).

We will be in touch nearer the time regarding your deliveries.

Will Park be able to supply Love2shop or Your Choice Cards for Christmas 2020?

Currently we are unable to supply these for 2020. In the event there is a scenario where we are able to issue Love2shop or Your Choice Cards due to changes in the UK’s position on the EU, then we’ll be sure to get in touch in advance to let you know.

Why don’t you sell Debenhams Gift Cards or Vouchers anymore?

We constantly review our products to provide customers with a range of choices. Although we are no longer selling the specific Debenhams Gift Card/Vouchers, we do provide Love2shop Vouchers. These are accepted in Debenhams plus many more top retail brands and, therefore, provide our customers with greater choice than a single store product.

Why have you decided to stop selling these products half way through the year?

The decision was taken following a recent review of our full product range, and we wanted to share this information with our customers at the earliest opportunity, and well in advance of the delivery of orders.

What options do I have if I don’t want Love2shop Vouchers as a substitute?

Love2shop Vouchers can be spent in Debenhams as well as 50+ brands on the high street. If Love2shop Vouchers aren’t suitable to you we have a wide variety of single store products. To check out our range of single store products click here to view our online catalogue.

I wish to cancel part or all of my order

You can amend or delete your order online up to 31st August with no charge. If you wish to cancel the entire order on or after 1st September, you can only do this by calling Customer Care. You will be charged 10% of the order value, with a minimum €25 charge. We are unable to cancel hamper orders after 1st October.

I would like to change my order

If you would like to amend your own or your customers' 2020 order, you can do so by logging into your account online.

Once you've logged in, click on 'Customers & Orders' and select which order you would like to amend by clicking 'View order'. If you wish to cancel the entire order on or after 1st September, you can only do this by calling Customer Care. You will be charged 10% of the order value, with a minimum €25 charge. We are unable to cancel hamper orders after 1st October.

When will my orders be delivered?

Vouchers/gift cards will be despatched from October, as long as your account is paid in full. If you've ordered hampers or gifts, we'll send you a letter by the beginning of November to tell you when your items will be delivered. Unfortunately, we can’t specify an actual time for delivery but will be able to tell you whether it will arrive in the morning or the afternoon. If you want to contact us you can do so by sending us an email and we will try our best to assist you with your enquiry. Please see our Contact Us page which gives details of how to get in touch.

How do I get a refund?

If you need to discuss a refund, please get in touch with Customer Care and they'll be pleased to help you. Please see the Contact Us page, which gives details of how to get in touch.

Can I have my order early?

Unfortunately, we are unable to offer early release on any vouchers or gift cards.

How do I make a payment?

You can make payments in many ways, it's best if you make your first payment with your order. The easiest way to pay is by setting up a Standing Order. You can set this up by printing a Standing Order Mandate off online, filling it in and handing it to your bank.

Please take a look at all our many Ways to Pay online

Is my money safe with you?

An independent trust, designed to safeguard prepayments made by you and Agents in respect of orders, is established. The trust arrangements gives you added security for your savings. A summary of the declaration of trust can be seen on our Trust Account page.

How do I place an order?

If you already have an account with us, you can login to your account and place your orders online. If you don't yet have an account with us, simply add the items you'd like to order to your basket, confirm the order and then register by following the easy online instructions. We'll give you an Account Number once you've registered. You can also place an order over the phone by calling Customer Care. Please see our Contact Us page for details of how to get in touch.

I have a comment

If you'd like to make a comment, get in touch with our Customer Care Team using the details on the Contact Us page.

Can I cancel my customer's order?

If you'd like to amend your customers' orders, you can do so by logging into your account online. Once you've logged in, click on Customers & Orders and select which order you would like to amend by clicking View order.

If you wish to cancel the entire order on or after 1st September, you can only do this by calling Customer Care. You will be charged 10% of the order value, with a minimum €25 charge. We are unable to cancel hamper orders after 1st October.

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