Frequently Asked Questions
About Park Do you have a trust account? Where is my money held and is it protected? What are you doing to safeguard my money? Why should I buy the Love2shop voucher?
Agent Do I need a minimum number of customers to become an Agent? Can I order just for myself? I'm having problems with my Agent How do I become an Agent? How can I convince people to budget for Christmas with Park?
Commission When will I receive my commission? Can I use my commission towards my final payment? Can I specify who my commission cheque is made payable to? Can I change how I'd like my commission to be paid? The wrong name has been printed on my cheque I've mislaid my commission cheque I've not received my commission How is commission paid? How is commission calculated? I don't have a bank account in which to pay my commission Will I get commission on my own orders?
Delivery Can I change my delivery date? I would like to change my delivery address I would like my customer's goods delivered direct Can I pick up my order rather than having it delivered? The items in my hamper don't match the catalogue Part of my delivery is missing I have received the wrong item Part of my hamper is missing I'm unhappy with the delivery company My delivery has not arrived I missed my delivery I have a faulty item My order was damaged on delivery When will I receive my order? What time will my order be delivered?
My Account Do I have an outstanding balance? What is my outstanding balance with commission deducted? I'd like to change my address I'd like to change my telephone number I'd like to change my email address I'd like to change my personal details I'd like to change my name How do I add customer details? How do I amend my customer details? Remove me from your mailing list I'd like to close my Account What is my Account Number? What is my Personal Reference Number What is my PIN number? How much do I owe? Is my Account fully paid? I would like to reopen my Account I have a duplicate Account
Orders What are the benefits of budgeting with Park? I am having difficulty placing an order online I wish to cancel part or all of my order I would like to change my order My order is wrong What is my order value? Can I cancel my customers order? Is there a charge for reducing a customer's order? Is there a charge for amending a customer's order? How do I place an order? How do I make my first payment? My order has been changed - Why? I'd like to place a new order I'd like to place an additional order Have you received my orders? If I place an order, when will I receive this? Is there a charge for cancelling a customer's entire order? What is the latest date I can make an order?
Payments I have a query regarding my payments Can I pay online? My online payment declined - why? I'm experiencing difficulties making a payment online What was my last payment and when was it received? When is my final payment due? Have I paid too much? Have I paid enough? I'm having difficulties getting payments from my customers Can I check what payments I've made? Can I pay over the phone? When can I start paying for my orders? What happens if I can't keep up with payments? How many weeks are there left to pay? How do I make a payment? An incorrect or duplicate payment is showing on my Account? My payment is not showing on my Account I have a card payment issue How do I work out my weekly payments? Who do I make cheques payable to? When was my last payment? How often do I need to make my payments? Can I set up a Standing Order? Can I pay using Internet Banking? I wish to pay by telephone banking
Products What if my customer is not happy with their order? How do you ensure that meat is fresh when delivered? Can you provide specific details of a product? I require dimensions of a product Is meat delivered fresh or frozen? What if I'm not happy with the quality of an item?
Register Online How do I register my Account online? I've forgotten my password How do I find out my online Account Number? I'm having difficulty registering online
Returns Can I return items? What if I can't get an item to my customer within 17 days and they're not happy with the item? Do items have any guarantee?
Stationery I would like to order a catalogue - I am new to Park I would like to order a catalogue - I already have a Park Account I've not yet received the catalogue I ordered. When will I receive my 2015 catalogue pack? I need to order customer payment cards Do you automatically send me next year's catalogue when it's ready? I need some stationery
Vouchers and Gift Cards Do Love2shop vouchers have an expiry date? When will I receive my commission in vouchers? I've lost my vouchers My vouchers have been stolen I have vouchers missing from my order I've received the wrong vouchers I'm having difficulties spending my vouchers Change not given when spending my vouchers I've not received my vouchers Where can I spend Love2shop vouchers? My envelope is damaged Some of my vouchers are damaged I am disappointed with the list of retailers accepting Love2shop cards What are Love2shop vouchers? Where can I spend my Love2shop Gift Card? Can I have my vouchers delivered early? When will I receive my vouchers?