FAQs

I've already started planning for Christmas 2021, what happens to the money I've paid in?

If you have already started saving for Christmas 2021, the payments you have made will be returned in full by cheque. The refund cheque will be posted out to the account holder's registered address on 15th December 2020. Please ensure your details are up to date no later than 10am on Monday, 14th December 2020, to help avoid any delays. If you are a customer of an agent, the cheque will be sent straight to your agent to arrange the refund back to you. If you are an agent and have customers, please let them know of this decision and ensure any refund they are due is distributed to them as soon as you receive the funds.

How long will it take to get my refund?

Cheques will be posted on 15th December 2020. As this is a busy time for mailing services, it may take up to 9 days to be delivered to you.
Agents will administer refunds to their customers once the cheque has cleared. If you don't have an agent, your refund cheque will be posted straight to you.
If you haven't received your refund cheque by 29th December, 2020, please call our Customer Care team on 1850 300 500.

What will happen to the orders I've already placed for Christmas 2021?

All orders will be cancelled as they will no longer be fulfilled in 2021. Any payments already made will be returned to you, or your agent (if you have one) in full.

How does this affect vouchers/gift cards that I haven't yet spent?

This doesn't affect any vouchers/gift cards you currently hold. Your 2020 order can still be spent at your leisure, and you can continue to spend these in the normal way prior to their expiry.


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