Frequently Asked Questions
About Park Do you have a trust account? Is the Love2shop voucher safe to buy? Is my money safe? What are you doing to safeguard my savings?
Agent How can I convince customers to save with you? How do I become an Agent? Do I need a minimum number of customers to become an Agent? I wish to order for myself I'm having problems with my Agent
Commission When will I receive my commission? I want my commission in different ways How is commission paid? How is commission calculated? Can I specify who my commission cheque is made payable to? Will I get commission on my own orders? I do not have a bank account to pay my commission into The wrong name has been printed on my cheque Can I change the way commission is paid? I've damaged my commission cheque I've mislaid my commission cheque I've not received my commission Deduct my commission from my balance? How much commission can I expect? I would like to recommend a friend
Delivery When will I receive my order? Can I change my delivery date? I would like to change my delivery address I would like my customer's goods delivered direct Can I pick up my order rather than having it delivered? The items in my hamper don't match the catalogue Part of my delivery is missing I have received the wrong item Part of my hamper is missing I'm unhappy with the delivery company My delivery has not arrived I missed my delivery? I have a faulty item? My order was damaged on delivery What time will my order be delivered?
My Account Do I have an outstanding balance? What is my outstanding balance with commission deducted? Change my address? Change my telephone number Change my email address? Change my personal details Change my name Add customer details Amend customer details What is my Account Number? What is my Personal Reference Number I'm having trouble checking my balance online Remove me from your mailing list I want to close my Account I have a duplicate Account What is my PIN number? How much do I owe? Is my Account fully paid?
Orders I would like to reopen my Account What are the benefits of saving? I am having difficulty placing an order I wish to cancel part or all of my order I would like to change my order My order is wrong What is my order value? Can I cancel my customers order? Is there a charge for reducing a customer's order? Is there a charge for amending a customer's order? How do I place an order? How do I make my first payment? My order has been changed - Why? I'd like to place a new order I'd like to place an additional order Have you received my orders? If I place an order, when will I receive this? When/How will I receive my orders? Is there a charge for cancelling a customer's entire order? What is the latest date I can make an order?
Payments I have received a letter regarding my payments Can I pay online? My online payment declined - why? I'm experiencing difficulties making a payment online What was my last payment and when was it received? When is my final payment due? Have I paid too much? Have I paid enough? I'm having difficulties getting payments from my customers A duplicate payment is showing on my Account Can I check what payments I've made? Can I pay over the phone? When can I start paying for my orders? What happens if I can't keep up with payments? How many weeks are there left to pay? How do I make a payment? An incorrect payment is showing on my Account? My payment is not showing on my Account I have a card payment issue How do I work out my weekly payments? Who do I make cheques payable to? I am going to make a payment shortly When was my last payment? Can I pay weekly or monthly? Can I set up a Standing Order?
Products What if my customer is not happy with their order? How do you ensure that meat is fresh when delivered? Can you provide specific details of a product? I require dimensions of a product Is meat delivered fresh or frozen? What if I'm not happy with the quality of an item?
Register Online How do I register online? Online registration query I've forgotten my password How do I find out my online Account Number? I'm having difficulty registering online
Returns Can I return items? What if I can't get an item to my customer within 7 days and they're not happy with the item? Do items have any guarantee?
Statement The information on my statement is incorrect Please send me a detailed statement When will I receive my next statement?
Stationery I need some stationery Can you send me another catalogue? I have ordered a catalogue - where is it? I need to order customer payment cards I would like to order a catalogue - I am new to Park. When will I receive my 2013 catalogue pack? Do you automatically send me next year's catalogue when it's ready? I need some stationery Can you send me another catalogue? I have ordered a catalogue - where is it? I need to order customer payment cards I would like to order a catalogue - I am new to Park. When will I receive my 2013 catalogue pack? Do you automatically send me next year's catalogue when it's ready?
Vouchers and Gift Cards Do vouchers have an expiry date? Can I have my vouchers delivered early? When will I receive my commission in vouchers? When will I receive my vouchers? I've lost my vouchers My vouchers have been stolen I have vouchers missing from my order I've received the wrong vouchers I'm having difficulties spending my vouchers Change not given when spending my vouchers I've not received my vouchers What are Love2shop vouchers? Where can I spend Love2shop vouchers? My envelope is damaged Some of my vouchers are damaged